FAQ
Find answers to common questions about garments, props, shipping, returns, sizing, payments, orders, and product care.
Products & Props
What types of garments and props do you sell?
We offer attire, accessories, costume pieces, and props for cosplay, Renaissance faires, LARP-inspired styling, festivals, performance, and everyday statement wear. Our range may include cloaks and capes, corsets and bodices, armor-inspired pieces, footwear, accessories, and foam or character props. Product specifications vary, so please review the individual product page before ordering.
Are your weapons and shields safe for live-action roleplay (LARP)?
Some foam and costume props may be designed for LARP, theatrical, cosplay, or performance use, but suitability varies by product and event. Check the individual product description, safety information, age guidance, and your event organiser's rules before use. Unless expressly stated and certified, props should not be treated as protective equipment or genuine weapons.
Shipping & Delivery
Where do you ship, and what are the costs?
We ship to most major regions worldwide, subject to carrier, customs, regulatory, and product restrictions. Shipping costs and available delivery services are calculated at checkout based on factors such as destination, parcel size and weight, carrier options, and any applicable promotion. See our Shipping Policy for more information.
I need my gear for an upcoming event. Do you offer expedited shipping?
Expedited or express delivery may be available for eligible destinations and orders and, where offered, can be selected at checkout. Faster delivery services apply after dispatch and do not normally shorten product processing or fulfilment time unless we expressly state otherwise.
Returns & Sizing
What is your return policy?
Eligible items may be returned under our extended 30-day change-of-mind policy, subject to the conditions and exclusions in our Returns, Refunds and Cancellations Policy. Your statutory consumer rights, including rights relating to faulty, damaged, incorrect, or misdescribed goods, are not affected.
How do I know which size to order for structured items like corsets or armor?
Sizing can vary between makers and products. Check the measurements and product-specific size information before ordering rather than relying only on a standard size label. Our Size Guide provides additional guidance, but product-page measurements should take priority where available.
Payments & Orders
What payment methods do you accept?
We currently list Visa, Mastercard, and American Express as accepted card methods. The payment options actually available for your order will be shown at checkout. See our Payment Methods page for the latest information.
How can I check the status of my order?
Once a package is dispatched, we send tracking information by email where tracking is available. You can also review your order status from your account. Orders fulfilled from more than one location may arrive in separate parcels with separate tracking numbers.
Updates & Gear Care
How can I stay updated on promotions and restocks?
Where newsletter signup is available, you can subscribe to receive updates about new arrivals, restocks, promotions, and seasonal offers. You can unsubscribe from marketing communications at any time.
How do I care for my leather gear and specialty garments?
Always follow the care instructions supplied with the product or shown on its product page, as materials and finishes vary by maker. Use cleaning or conditioning products only when suitable for the specific material. If you are unsure how to care for an item, contact us before treating or cleaning it.